Frequently Asked Questions

Search for “Voatz” in your phone’s app store, or:

• Download the Android app here
• Download the iOS app here

The Voatz app is supported on:

• Android smartphones running Android 8.0+
• iPhones running iOS 12.4+

Please note, the Voatz app is not supported on Android tablets; however, it is supported on an iPad 3 or newer, but it must have a cellular connection capable of receiving SMS messages.

Our User Guide provides step-by-step instructions to help you download the Voatz app and create an account. Help is also available in the app by tapping the Help button in the top right corner of most screens.

If you previously created an account in the Voatz app, you must use the same email address you used at that time. If this email address is no longer available to you, contact the Voatz help desk for assistance. Be sure to include your full name, the email address you previously used, and new email address you would like to use.

An SMS (text) notification will temporarily display at the top of your screen, but if you miss it, you can still retrieve it:

• For Android phones: You’ll need to keep Voatz running in the background while retrieving your 6-digit code. To do this, use the bottom navigation buttons on your phone to switch between Voatz and your text messaging app.
• For iPhones: Switch to your Messages app and locate the 6-digit code, then return to the Voatz app to enter it.

Please tap the request new code button to receive a new SMS registration code. It may take a few minutes to receive it, and when you do, check to make sure you enter all 6 digits correctly. Then you’ll be able to tap the Next button to continue creating an account.

• Make sure you’ve entered the correct number of digits
• Make sure your PIN does not contain three sequential numbers (e.g. 123) or three repeating numbers (e.g. 111)
• PINs for Android devices require 12 digits
• PINs for iOS devices require 8 digits

Follow the instructions in this voter guide, or watch the video on the home screen to learn how to verify your identity using the Voatz app.

Voatz identity verification works with a number of government-issued photo ID, including:

• Drivers License
• Passport
• State ID Card

At this time, you are not able to complete the verification process with a military ID.

Please quit the Voatz app, log in again, and tap Verifications. You should see a check mark next to Identity, and your county should be listed on that screen. If 24 hours have passed and you’re still not verified, contact the Voatz help desk for assistance.

Verification may take a few hours to complete. Please quit the Voatz app, log in again and check if you’re verified. If 24 hours have passed and you’re still not verified, contact the Voatz help desk for assistance.

Please quit the Voatz app, log in again, and tap Verifications. Your organization or voting jurisdiction should be listed on that screen. If you don’t see it, contact the Voatz help desk for assistance.

You will see a red circle next to Elections on the home screen: tap on Elections to view your ballot and vote.

If you don’t see a red circle next to Elections, tap the “refresh” icon (a circular arrow icon) located to the right of your name on the home screen. A red circle should appear next to Elections, and you can tap to view your ballot and vote.

If you still don’t see a red circle next to Elections, contact the Voatz help desk for assistance

Your ballot receipt is sent to the email address you entered when you created an account. The email subject line is “Your Official Ballot Receipt” (sender email address: info@voatz.com). If you haven’t received the email, please check your spam, junk, and/or trash folder to make sure it didn’t end up there.

If you’re not sure what email address you used to create an account, go to the Voatz app home screen and tap Verifications, then tap Device. Press and hold the box to view the email address associated with your account.

From the Voatz home screen, tap on Options, then tap on Ballot Receipt Password. Press and hold the box to view your password. It might be helpful to write it down so you can easily enter it when you return to your email to view your receipt.

Voatz accessibility features enable voters with visual, auditory and/or dexterity impairment to vote securely and independently from their smartphones. VoiceOver (iOS) and TalkBack (Android) screenreaders and Voice Control (iOS) are two of the many assistive capabilities available in the app.

Voatz is optimized to work with your smartphone’s assistive capabilities such as VoiceOver, TalkBack and Speech-to-Text.

Watch the following video to learn more about how Voatz VoiceOver/TalkBack features work:

Watch the following video to learn more about how the Voatz Voice Control features work:

Contact the help desk at support@voatzsupport.zendesk.com. To expedite the process, please have the following information ready:

• Your name and mobile number
• Your county or precinct (e.g. Washington 001-1)
• Your phone model (e.g. iPhone 10 or Moto G6)
• A brief description of what you’re trying to do (e.g. install Voatz, create an account, access your ballot, vote) and any error message you might have received